Conversation with Erin Young from SlideUX

I recently sat down with Erin Young from SlideUX to discuss the ins and outs of user experience. I met Erin in 2017, when my company was having a mismatch between the products we were offering and how our customers understood them. Erin's employee-owned, family-run firm specializes in user experience (UX), usability analytics, and digital product design strategy. Everyone talks about UX, but few truly understand what it entails. We explored the topics of usability thinking, potential future impacts of AI on the UX industry, and what it's like to work with family.